Investors In People – What It Means For Patients

INVESTORS IN PEOPLE. What does it mean for our patients?

Gravesend dentist IIP award

Gravesend’s only dentist accredited Investor In People

In today’s world dental practices are like any other business in many respects. We are aware of the increase in customer choice and we felt that for our practice to be successful we needed to look carefully at the non-clinical, customer service issues which often form the basis of our patients’ judgements about the practice rather than the quality of the clinical dentistry you receive. Clinical development of our dentists and team are focused on areas such as training courses and qualifications.

Using the Investors in People structure to focus our team’s efforts has lead to improved motivation and morale for staff. Greater involvement, personal development and recognition of their achievements and improved customer satisfaction as employees have become more patient focused has brought benefits to all, patients and staff.

We are continually focusing on our patients needs and wants both clinically and in providing them with a first class service. We are continually strive to improve your experience at our dental practice.

Dedicated to quality and excellence PMA Dental Care Gravesend Dentists

Award Winning Dentists

Investors In People status is only one of a number of awards PMA Dental Care have been accredited with.